Terms of Service

plug.delivery is a software platform that lets vendors run online storefronts and arrange local delivery of physical goods. Vendors sign up, list products, and accept orders from customers. plug.delivery provides the storefront, the checkout plumbing, and the messaging surface — nothing more.

We are not a party to any transaction between a vendor and a customer. We do not take custody of payment, we do not own or handle inventory, and we do not employ drivers.

Anyone of legal majority in their jurisdiction may sign up as a vendor or shop as a customer. Signup requires a working email address — nothing else.

You are responsible for keeping your login credentials secure. Notify us immediately at support@plug.delivery if you believe your account has been compromised.

• Comply with the laws of your jurisdiction. plug.delivery does not screen products for legality. You are solely responsible for confirming that everything you sell is legal where you operate and where your customers receive it.
• Fulfill orders honestly.Deliver what you said you'd deliver, in the condition you described, at the price you charged.
• Handle disputes in good faith. Customer complaints, returns, and refunds are between you and the customer. plug.delivery does not arbitrate transaction disputes.
• Respect your customers' data. The customer information you collect through your storefront (name, address, contact info, order history) is held in trust. Do not sell it, share it commercially, or use it for anything beyond running your store.

The list below is exhaustive. Anything not on this list is permitted as far as the platform is concerned — your local laws may say otherwise, and §3 above puts that responsibility on you. If something is unclear, ask first.

1. Sexual content depicting minors (CSAM) in any form, real or synthetic. Zero tolerance. Will be reported to NCMEC immediately.
2. Weapons designed primarily to kill or seriously injure people (firearms, ammunition, explosives, weaponized chemical or biological agents).
3. Active recruitment, financing, or coordination of violence or terrorism.
4. Identity theft tools or services targeting specific individuals (stolen credentials, doxxing kits, fraudulent government-document templates).
5. Goods you know or have reason to believe are stolen.

That's the list. Cannabis, peptides, vapes, alcohol, adult goods, kratom, harm-reduction supplies, and anything else your local laws permit are all welcome — and again, §3 puts the legal-compliance onus on you.

plug.delivery offers two payment methods at customer checkout: cash on delivery, or e-pay / crypto (Cash App, Venmo, Zelle, Chime, PayPal, USDC).

For e-pay / crypto: funds settle as USDC on the Base network directly to the vendor's on-chain wallet via Peer. plug.delivery never takes custody of customer payments and does not appear in the payment flow. Peer charges a network fee (currently up to 15%, typically 13–15%, varies by payment method) that is deducted before settlement to your wallet.

plug.delivery charges vendors a monthly platform subscription (separate from Peer's fee). The current price is shown in your portal Account tab. Subscription payments route to plug.delivery's own wallet via the same Peer rails.

Refunds are vendor-initiated. plug.delivery does not process chargebacks or mediate refund disputes.

See our Privacy Policy for the full details. The short version:

• We collect the minimum needed to operate the platform — your email, your store content, your orders, your messages, your wallet address.
• We never sell, share commercially, or rent your data.
• We do not perform KYC, collect government IDs, store SSNs or tax IDs, run third-party trackers, or profile you for advertising.
• You can export everything we have on you at any time, or delete your account entirely (scrubbed within 30 days).

You can leave at any time. Delete your account from the portal and we will scrub your data within 30 days, retaining only what is required by law (which is essentially nothing — we collect no KYC).

We can remove your store only in response to: (a) content described in §4, or (b) a credible binding legal order from a jurisdiction whose laws apply to us.

If we remove a vendor for §4 reasons we will tell you which item triggered the removal. If we remove for a legal order we will identify the order to the extent we are legally permitted to. We commit to publishing an annual transparency report of any government data requests received and how we responded.

plug.delivery is provided as-is. We make no warranty that the platform will be uninterrupted, error-free, or free of vulnerabilities. We are not responsible for the legality, quality, safety, or fitness of products sold by vendors, or for the actions of vendors, customers, or drivers.

To the maximum extent allowed by law, plug.delivery's aggregate liability to any vendor or customer is limited to the fees that vendor has paid to plug.delivery in the 12 months preceding the claim.

Vendors agree to defend and indemnify plug.delivery against third-party claims arising from the products they sell, the accuracy of their listings, their compliance (or non-compliance) with applicable law, and their handling of customer data.

We may update these Terms from time to time. Material changes will be flagged with a new version number (currently v2026-05-26), and existing vendors will be prompted to re-accept the next time they log into the portal. Continued use of the platform after a version bump constitutes acceptance.

[Jurisdiction TBD — to be set by plug.delivery's operating entity.] Disputes will be resolved by binding arbitration in that jurisdiction; small claims court is also an option.

If any provision of these Terms is found unenforceable, the rest remains in effect. These Terms (together with the Privacy Policy) are the entire agreement between you and plug.delivery regarding the platform.

Program name: plug.delivery Order Updates.

What you receive:When you place an order on a storefront powered by plug.delivery and check the “Text me order updates” box at checkout, you consent to receive transactional SMS messages about that order. Up to three messages per order: when the order is placed, when it's out for delivery, and when it's delivered.

Message frequency: Recurring per order. You will only receive messages tied to orders you have actually placed.

Message and data rates may apply. Standard carrier rates from your mobile provider apply to messages you send and receive. plug.delivery does not charge for the messages themselves.

How to opt out: Reply STOP to any message to unsubscribe from all future order notifications. You can also uncheck the “Text me order updates” box on any subsequent checkout.

How to get help: Reply HELP to any message for support information, or email support@plug.delivery.

Carriers: Supported on all major US carriers. Carriers are not liable for delayed or undelivered messages.

Privacy: The phone number you provide is used only to send order-status messages for the specific order you opted in on. We do not share your phone number with third parties or use it for marketing. See the Privacy Policy for full details.